Responsible for the implementation process and continue to refine by bringing innovative ideas to enhance efficiency
Maintain Release Calendar and conduct weekly release planning meeting with project teams and track the production deployment readiness.
Assist in managing inter-dependencies between various systems to enable team to adhere to schedules
Produce Consolidated Runsheet for Integrated releases
Go/no-go decision facilitation for production deployments
Produce the Integrated roll-back plan agreed by the stakeholders
Formalize Hypercare Incident process
Lead and support the production Deployment
Go/no-go decision facilitation post production deployment in case of any issues
Facilitate BVT Planning and execution
Hypercare Planning, co-ordination and monitoring hypercare chat during hypercare period
Manage the incidents and coordinate investigation with technology partners, understanding business impacts and appropriately prioritising fixes, to ensure there is minimal disruption to business activities.
Facilitate daily Hypercare meetings during hypercare period
Send out Hypercare Daily summary report
Conduct Post Implementation Review and document the process for improvement
REQUIRED SOFT SKILLS
Experience working in Large transformation programs
Experience working in an Agile environment
Proven ability to build and maintain relationships between system teams
Identify opportunities to enhance our delivery processes and contribute to the successful of project delivery.
High skill level with relevant software, CRM, or project management tools.
Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), Rally, JIRA, Confluence and ServiceNow
Proven ability in diagnosing and troubleshooting technical issues.
