Sales Manager (Chinese Speaker)

Job Responsibilities:

A. Key Result Area

• Consistently do customer contacts with both existing customers and potential customers.

• Assist the Assistant Director of Sales in the development of Sales and budget preparation.

• Handle both leisure and corporate segments and ensure the production of room nights.

• Responsible for achieving yearly revenue targets for both Rooms & F&B.

• Create a target account list and provide strategies for account acquisition.

• Represent and promote the hotel by maintaining constant contact with the market and the customer base locally and internationally through Customer Relationship Management.

• Conduct market research on the competitors and reports findings to DOSM.

• Professionally conduct site inspections of the hotel facility.

• Conduct Sales Calls to the domestic market and secondary cities for account development.

• Identify and handle sales effectively and efficiently.

• Represent the hotel and participate in domestic and international sales activities.

• Act as the deputy of the Assistant Director of Sales in his/her absence.

• Contribute and be creative to product and sales development.

• Fulfil Customer Relationship Management responsibilities and sales goals for defining customers through planned customer interviews.

• Monitor and report on market and competition within the own market segment. Job Description

• Prepare and update customer management reports and ensure all necessary follow-up work is carried out on time.

• Active distribution of product information creates awareness in the markets, and business segments or responsibility.

• Active in participation and submission of reports at sales meetings.

• Assist in planning and coordinating sales activities and events.

• Manager account base and maintain all customer information up to date manually and electronically.

• Provide on-going advice and support to staff under his/her supervision.

• Undertake tasks as and when requested to fulfil the marketing and sales objectives of the hotel.

• Abide by both the hotel and brand policies and procedures.

• Analyses evaluate and improve personal performance continually.

• Carry out other tasks as directed by the Assistant Director of Sales.

B. General

• To respond to all enquiries within 6 hours and overseas enquiries 24 hours. Effective

Follow-ups are to be conducted for such enquiries.

• To effectively utilize the standard forms and letters to ensure that such forms and letters

are presented in a most professional manner.

• To maintain effective account and account management through Opera and to be fully

competent with operating Opera Sales and Catering system.

• To ensure that all data input in Opera Sales and Catering is accurate and updated.

• To trace accounts and bookings are logged into Opera Sales and Catering daily and

ensure that traces are acted upon timely and thoroughly.

• To ensure that corporate rate letters, correspondence and other important documentation

are prepared in a meticulous detail and presented in the most professional manner.

• To ensure that group resumes, long stay memo, site inspection memo, VIP List and others

important information is distributed to support department in a timely manner.

• To be fully responsible for recording and maintaining accurate room rates and guest’s

preference.

• To maintain the highest standard in grooming.

• To ensure the cleanliness of workplace and its surrounding area

Job Requirements:

• Bachelor’s degree in Sales, Marketing or related fields.

• Minimum 3 to 4 years of sales experience in the hotel or hospitality industry

• Knowledgeable and able to lead all tasks within the area of responsibility

• Able to use the Sales and Front Office computer systems.

• Knowledgeable in a specific market segment (WHO or COR)

• Understand the market and competition

• Excellent written and spoken in English and Mandarin

• Good computer skills

• Knowledge and understanding of Opera

• Good interpersonal & communication skills Job Description

• Able to work independently and as a team; perform independently and proactively with minimal guidance

For more information, please contact:
Sokunthika 096 4066 529
Paos@talentnetgroup.com