IT INFRASTRUCTURE

JOB RESPONSIBILITIES

Store & Operational Support

• Provide on-site and remote IT support for stores, Head Office and warehouses.
• Handle urgent cases related to network, hardware, applications, POS systems (direct troubleshooting and vendor coordination).
• Be available to provide support for store-related issues or emergencies during weekends or holidays only when necessary and upon business request.

Network Management

• Plan and execute network maintenance and operation schedules independently.
• Manage and troubleshoot networks using Juniper/ Meraki technologies.
• Ensure high availability and security of network infrastructure.

Project Management

• Lead IT infrastructure projects and retail-related projects (Retail PJ).
• Drive enhancement projects for global initiatives (POS systems, IT devices, IT network, IT applications).
• Develop and implement Standard Operating Procedures (SOPs) for IT operations.

Vendor Management

• Manage vendors through Coupa following internal procurement processes.
• Ensure service quality and compliance with contractual obligations.

IT Asset Management

• Oversee IT asset lifecycle, including procurement, deployment, and disposal.
• Maintain accurate inventory records and ensure compliance with company standards.IT Administrative Tasks
• Handle non-IT tasks such as documentation, reporting, and related internal process

JOB REQUIREMENTS

• Bachelor’s degree in IT or related field.
• At least 3 years in IT infrastructure roles.
• Proven experience in leading IT projects.
• English: Business level (Written & Verbal) is a must.
• Strong network experience (Juniper / Meraki).
• Knowledge of POS systems and retail IT environments is a strong plus.