Managing Compliance at Hyper Scale: End-to-End Social Insurance Operations for a 30,000-Worker Platform

Project snapshot

• Client industry: E-commerce & Logistics
• Workforce size: 30,000 workers (6,000 full-time employees; 24,000 riders/drivers)
• Timeline: 01 month to complete the transition.
• Nature: Rapid workforce growth led to a sharp increase in sick leave and maternity claims, creating significant demand for social insurance operations.
• Scope: End-to-end Social Insurance management

At a workforce scale of 30,000, social insurance operations are no longer just about handling large volumes of documentation, but about building deep expertise, robust data governance, and standardized, sustainable processes to consistently safeguard employee entitlements.

The challenges

Starting in July 2025, Talentnet officially expanded its service scope for this e-commerce platform, managing a total workforce of 30,000 workers, including 24,000 drivers and delivery personnel. The scale and complexity of this operation placed significant demands on social insurance administration, requiring deep domain expertise, robust large-scale data processing capabilities, and highly stable operating processes.

On a monthly basis, the system handles approximately 1,500 new hires and 1,000 employee exits, along with a substantial volume of social insurance benefit claims. All of this takes place in a highly dynamic data environment, where compliance requirements allow virtually no margin for error.

Talentnet’s execution

Talentnet managed the entire social insurance process, delivered end-to-end Social Insurance management, including: Monthly reconciliation of social insurance contributions against payroll; New registrations, deregistrations, and book closing processes. The team has:

• Issued 10,000 social insurance books, and proactively coordinated with authorities to secure 5,000 additional blank books during nationwide shortages
• Managed issuance of health insurance cards and all statutory procedures

Given the nature of delivery and driver roles, the e-commerce platform also experienced a sharp increase in sickness and maternity claims, resulting in a substantial volume of supporting documents required for social insurance benefit processing. In response, Talentnet:

• Checked and matched claim documents with timesheets, working hours, and social insurance contribution data.
• Ensured 100% of claims were assessed in full compliance with statutory requirements, mitigating the risk of retroactive assessments or claim rejections.
• Ensured employees received their social insurance benefits fully and on time.

The outcome

Talentnet successfully managed social insurance operations for 30,000 employees, ensuring 100% legal compliance across all activities. At the same time, processing times were significantly shortened, enabling employees to receive their benefits faster, while substantially reducing internal workload and optimizing overall operational efficiency for the business.

Contact Talentnet for a well-governed, 100% compliant & accurate payroll – across every scale, industry, and organizational model.

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