JOB RESPONSIBILITIES
Warehouse & Supply Chain Operations Support
- Develop a strong understanding of warehouse operations, logistics processes, and supply chain workflows.
- Provide day-to-day IT support for Warehouse Management Systems (WMS) and related SCM applications.
- Regularly visit warehouse sites to monitor system performance, understand operational challenges, and support business users.
- Ensure stable operation of IT systems supporting inbound, outbound, inventory management, and warehouse activities.
- Collaborate with warehouse and logistics teams to identify operational improvement opportunities.
Incident Management & Troubleshooting
- Act as the primary IT contact for warehouse and SCM-related incidents.
- Investigate system issues and coordinate recovery actions with business users, vendors, and Global IT teams.
- Perform root cause analysis (RCA) and drive permanent corrective actions.
- Monitor incident trends and proactively recommend preventive measures to improve system stability.
- Escalate critical issues appropriately while ensuring timely communication with stakeholders.
SCM Project Implementation
- Participate in the implementation of warehouse and supply chain transformation initiatives.
- Support projects related to Warehouse Management Systems (WMS), logistics platforms, warehouse automation, and new warehouse deployment.
- Coordinate project activities among business users, vendors, and Global IT teams.
- Support requirement gathering, testing, user acceptance testing (UAT), rollout, and hypercare activities.
- Track project progress and report project status to stakeholders.
Business Process Improvement
- Gather and analyze business requirements from Logistics and Warehouse teams.
- Propose system and process improvements to enhance operational efficiency.
- Create and maintain operational documentation, SOPs, and knowledge repositories.
- Support continuous improvement initiatives across warehouse and supply chain functions.
JOB REQUIREMENTS
Required
- Bachelor’s degree in information technology, Computer Science, Supply Chain Management, Logistics, or related fields.
- 3+ years of experience in SCM systems, WMS, ERP, or related areas.
- Good understanding of warehouse operations and logistics processes.
- Strong analytical and problem-solving skills.
- Experience working with business users and cross-functional teams.
- Ability to communicate effectively in English with regional and global stakeholders.
- Experience in project management.
- Willingness to travel and work onsite at warehouse locations nationwide when required.
Nice to Have
- Experience with Warehouse Management Systems (WMS), Transportation Management Systems (TMS), or ERP solutions.
- Experience in Retail, E-commerce, Logistics, or Supply Chain industries.
- Knowledge of Coding, SQL, data analysis, or reporting tools.
