Supplier Quality Manager

KEY RESPONSIBILITIES:

• Quality Leadership & Team Management:
  • Establish quality goals in alignment with global quality requirements; provide clear direction to QA/QC teams and set KPIs for all team members.
  • Review team performance on a daily, weekly, monthly, seasonal, and annual basis to ensure continuous improvement.
  • Manage, train, and develop CI and QC teams to maintain strong quality control capability and improvement execution.
• Quality Systems & Process Optimization:
  • Utilize quality control systems and related applications effectively; provide feedback for system enhancements and train team members on updated features.
  • Standardize processes, build and improve SOPs, and optimize workflow to enhance operational efficiency and product quality.
  • Collect and analyze quality data; prepare performance reports and recommend improvement actions based on findings.
• Supplier Quality Management:
  • Oversee quality performance across manufacturing suppliers, ensuring compliance with organizational quality standards.
  • Collaborate with factory management to clearly communicate quality expectations and drive process improvements.
  • Lead and monitor supplier-driven quality improvement projects, ensuring timely completion and measurable quality enhancements.
• Continuous Improvement & Lean Deployment:
  • Implement Lean, Value Engineering, Kaizen, PDCA, A3, and other CI methodologies to eliminate waste, reduce costs, and improve product quality.
  • Lead CI projects including scoping, planning, execution, and evaluation of results.
  • Apply CI tools such as value stream mapping, process mapping, 6S, and standard work to strengthen operational efficiency.
• Customer Complaint Handling & Quality Projects:
  • Respond immediately to customer complaints; coordinate cross-functional assessments, update SOPs, and ensure effective corrective and preventive actions.
  • Train internal teams and suppliers to ensure alignment with quality standards and prevent recurring issues.
• New Product Launch Support:
  • Work closely with product development teams to support new product introductions, conduct pre-production reviews, and ensure quality readiness before mass production.
• Collaboration & Communication:
  • Collaborate with quality teams, regional offices, and cross-functional departments to ensure consistency in quality standards and processes.
  • Stay updated on industry best practices and implement relevant improvements into quality operations.

QUALIFICATIONS:

• Bachelor’s degree or equivalent work experience; preferred fields include Engineering, Operations Management, or related disciplines.
• Equivalent experience may be considered in place of formal education.
• 5+ years of experience in Quality, Supplier Quality, or Continuous Improvement within a manufacturing environment.
• 3+ years in a supervisory or team management role.
• Strong experience with quality systems, production process control, and continuous improvement tools.
• Technical Knowledge:
  • A3, PDCA, Root Cause Analysis
  • Value Stream Mapping, Process Flow Mapping
  • 6S, Visual Management, Kaizen
  • Just-in-Time, Standard Work
  • Quality at the Source
  • Ability to read engineering drawings/ CAD.
  • Knowledge of document management, record control, and KPI frameworks.
  • Experience in project management.
• Strong analytical and problem-solving skills.
• Excellent organizational and time-management abilities; able to manage multiple priorities.
• Effective communication and teamwork skills.
• Proficient in Microsoft Office and digital data management systems.
• Ability to maintain confidentiality and handle difficult situations professionally.
• Strong leadership, coaching, mentoring, and team-building capabilities.
• Ability to evaluate data, understand system performance, and design effective data collection processes.
• Skilled in positive conflict resolution and collaborative problem solving.
• Able to present and explain technical information clearly.
• Good English communication skills (preferred).