Job Responsibilities:
- Coordinate and process daily airfreight export/import bookings, ensuring timely dispatch and service accuracy.
- Communicate with customers, airlines, transport providers, and overseas offices to resolve shipment issues and ensure service standards.
- Track and trace cargo, handle customer inquiries, and follow up on exceptions such as damage, delays, or missing cargo.
- Ensure accurate billing, documentation, and data entry into systems for smooth invoicing and file closure.
- Maintain customer records, support internal departments, and contribute to operational process improvements.
Job Requirements:
- Bachelor’s degree in business, Logistics, or a related field is preferred.
- 1–3 years of experience in airfreight, logistics, or customer service operations.
- Strong coordination and communication skills, with attention to detail.
- Familiarity with airfreight procedures and systems (e.g., Smart Cargo/AE systems) is an advantage.
- Ability to work independently, manage multiple tasks, and meet performance targets.
For more information, please contact to:
Email: paos@talentnetgroup.com
Tel: 096 4066 529
