Operation Manager

Key Responsibilities 

• Oversee the overall daily operations of the resort to ensure smooth, efficient, and guest-centric service delivery.  
• Lead and coordinate all operational departments, including Front Office, Housekeeping, Food & Beverage, Engineering, Security, and other support functions.  
• Develop, implement, and continuously improve operational policies, SOPs, and service standards.  
• Drive service quality, guest satisfaction, and operational consistency across all departments.  
• Monitor and control operating costs, budgets, and departmental performance to maximize operational efficiency.  
• Closely supervise the Food & Beverage operation, ensuring service quality, cost control, and profitability.  
• Support revenue optimization initiatives while maintaining operational excellence.  
• Recruit, train, coach, and develop department managers and operational teams.  
• Ensure compliance with company policies, safety regulations, and hospitality standards.  
• Prepare the resort for future expansion and operational scaling, with the capability to manage a property of up to approximately 1,000 rooms.  

Requirements 

• Minimum 7-8 years of experience in hotel or resort operations, with strong preference for candidates from international hospitality brands or beachfront resorts.  
• Proven experience managing large-scale resort operations.  
• Strong understanding of all hotels operational functions, particularly Food & Beverage operations.  
• Demonstrated ability to establish SOPs, improve service quality, optimize operational efficiency, and control costs.  
• Strong leadership, people management, coaching, and team development capabilities.  
• Commercially driven mindset with solid understanding of revenue, cost management, and business performance.  
• Excellent problem-solving, decision-making, and organizational skills.  
• Able to work effectively under pressure in a dynamic hospitality environment.  
• Good command of English is preferred.