Manage daily correspondence related to production management functions.
Pass off orders to vendors and troubleshoot any challenges during order release.
Follow up from order confirmations to garment delivery and ensure stipulated timelines are met as per agreed calendar dates.
Troubleshoot challenges during the order management process and work with respective cross-functional partners, supply chain, and vendors on optimal solutions to minimize or eliminate risks to the brand; liaise with brand partners with recommendations.
Participate in risk assessment meetings and cross-functional meetings, and follow up on agreed action items.
Circulate weekly Open PO reports with vendors to ensure the order book remains intact.
Follow up on previous week’s shipments through weekly Order Tracking Reports and Shipment Trackers; work with vendor teams and provide status updates to brand partners.
Vet Internal Order Tracking Reports (IOTR) and Daily Production Reports (DPR); troubleshoot potential risks identified for deliveries scheduled in the coming weeks.
Conduct regular factory visits and escalate findings if potential production delays or risks are identified.
Schedule and conduct production status meetings, ensuring Order Tracking Reports are shared with P&S partners within stipulated timelines.
Follow up on OTR comments and coordinate with the Business Processing Team (India) to ensure system updates are completed timely and accurately reflected on vendor purchase orders.
Manage claims and cancellations; coordinate with vendors and suppliers to obtain acceptance and ensure timelines are met.
REQUIREMENTS
Degree or Diploma in Marketing, Management, or a related field.
Minimum 5 years of experience in the apparel industry, including at least 3 years in bulk order management.
Experience with SAP, ERP, or similar systems is an advantage.
Basic knowledge of planning is an advantage.
Well-organized with strong analytical skills, attention to detail, good communication skills, and the ability to work independently with minimal supervision and under pressure.
Strong multitasking and prioritization skills.
Advanced MS Office skills, particularly Excel, are essential.
Excellent command of English, both spoken and written.
A strong team player with a positive attitude, proactive mindset, and a drive toward excellence.
