Export Sales Manager

RESPONSIBILITIES

1. Strategic Planning & Business Development

• Develop and implement short-term (annual) and medium-term (3–5 years) export sales strategies aligned with the Company’s business objectives.
• Build and manage departmental OGSM, sales plans, product portfolios, target markets, sales volumes, and pricing strategies.
• Monitor and ensure effective execution of approved business plans and sales objectives.
• Identify new business opportunities and drive sustainable revenue growth.

2. Customer Acquisition & Relationship Management

• Maintain and strengthen relationships with existing customers to ensure long-term partnerships.
• Identify, approach, and acquire new customers through various channels, including trade fairs, digital platforms, industry networks, referrals, and direct outreach.
• Develop strategic accounts and increase customer retention and satisfaction.
• Forecast customer demand and sales volume over 3, 6, and 12-month periods.

3. Market Expansion

• Research, evaluate, and develop new export markets.
• Analyze market trends, customer needs, and competitive landscapes to identify growth opportunities.
• Recommend market entry and expansion strategies to management.

4. Contract Negotiation & Execution

• Lead commercial negotiations with customers and business partners.
• Prepare and submit contracts for management approval and execution.
• Ensure all contracts are implemented according to agreed terms and delivery schedules.
• Resolve customer complaints, claims, and disputes effectively while protecting the Company’s interests.
• Proactively identify and mitigate contractual and commercial risks.

5. Sales Operations Management

• Coordinate with Supply Chain, Production, and related departments to ensure timely fulfillment of customer orders.
• Monitor inventory levels and propose solutions for slow-moving or near-expiry products.
• Manage accounts receivable and ensure timely collection of customer payments.
• Monitor foreign exchange and international payment risks and recommend appropriate mitigation measures.
• Ensure achievement of sales, profit, and growth targets.

6. Team Leadership & People Management

• Lead, coach, and develop the Export Sales team to achieve departmental objectives.
• Build competency frameworks and succession plans for key positions.
• Manage workforce planning, performance evaluation, and employee development activities.
• Foster a high-performance and collaborative working culture.

7. Market Intelligence & Competitive Analysis

• Monitor industry developments, market trends, and competitor activities.
• Prepare competitor analysis and market intelligence reports.
• Provide recommendations to improve competitiveness and market positioning.

8. Reporting & Performance Management

• Prepare monthly, quarterly, and annual sales performance reports.
• Review and evaluate progress against OGSM and business plans.
• Provide accurate and timely reports to senior management.

9. Other Duties

• Collaborate with internal departments to support business operations and corporate initiatives.
• Perform additional assignments as directed by the COO, CEO, or Board of Management.

REQUIREMENTS

Education

• Bachelor’s degree or above in International Business, International Economics, Foreign Trade, Business Administration, Commerce, or related disciplines.

Experience

• Minimum 5 years of sales experience, preferably in export sales or international business.
• Minimum 3 years of management experience leading sales teams.

Language Skills

• Strong English communication skills (listening, speaking, reading, and writing).
• Additional foreign language proficiency is an advantage.

Professional Knowledge

• Strong understanding of international trade, export-import operations, and commercial practices.
• Knowledge of Incoterms, international payment methods, trade compliance, and contract management.
• Understanding of risk management processes in international business.
• Knowledge of international commercial laws and trade regulations.

Skills & Competencies

• Strategic planning and business development.
• Sales management and customer relationship management.
• Negotiation, persuasion, and contract management.
• Market analysis and business forecasting.
• Problem-solving and decision-making.
• Leadership and team development.
• Presentation and communication skills.
• Change management and continuous improvement mindset.

Personal Attributes

• High integrity and professionalism.
• Strong sense of ownership and accountability.
• Results-oriented with a growth mindset.
• Positive attitude and collaborative spirit.
• Ability to work effectively under pressure and manage multiple priorities.