Monitor team performance on service delivery, booking and Purchasing Order (PO) management, planning and co-ordination for the client.
Oversee the implementation of new business to ensure smooth customer onboarding, clear operational handover, and sustainable service delivery.
Drive operational excellence and exceptional customer service by overseeing OMS Customer Service Team, monitoring performance, and leading continuous improvement in quality, productivity, and efficiency.
Manage customer complaints and enquiries professionally, develop strong relationships with existing customers, and provide accurate service performance reporting.
Drive increase in Container Freight Station (CFS) share of wallet in country operations. Pitch value added services to potential customers for higher revenue streams.
Manage relationships with carriers, warehouses, truckers, depots, GSC, internal product teams, and other service providers, including service performance monitoring, issue resolution, and improvement opportunities.
Maintain extensive engagement and negotiation with internal departments, customers, vendors, Global Service Center (GSC), and third parties, including situations where priorities or objectives may differ.
Influence, challenge, and align key stakeholders effectively to drive service quality, operational performance, and customer-focused outcomes.
Ensuring team follows exception management related to receipt and verification of PO details, validation and confirmation of bookings.
Ensure data integrity and data protection within team in line with customer requirements and non-disclosure agreements.
Ensure service provider invoices are settled within credit period and compliance with standards (ISO 9001, ISO 27001, ISO 22301).
Develop short- to long-term plans to optimize the organization, operating model, resources, capabilities, and talent required to execute OMS strategy.
Ensure workforce planning, workload balancing, training coverage, succession readiness, and capability development to support stable and scalable operations.
Develop a team spirit and multitasking capabilities within the team Develop IKOs/KPIs with team members and monitor individual performance
JOB REQUIREMENTS
Minimum 10 years in Logistic/ Supply Chain with at least 5 years in 4PL/ Ocean Freight in leadership roles
Experience leading multi-team operations, managing KPIs, supporting audits, driving system/process improvements, and developing high-performing teams is strongly recommended.
Proven experience in P&L ownership, solution design, and strategic planning
Relevant management experience in an Asian country, preferably Vietnam
Extensive knowledge of Order Management Solutions
Proven track record in people management role (leadership, motivation and people skills)
Demonstrate strong communication capabilities
Easily capable of making well-informed decisions
Proven track record in people management role (leadership, motivation and people skills)
Demonstrate strong communication capabilities
Excellent negotiation skills
Skills: problem solving, communication, presentation and Storytelling, Facilitation, Negotiation, People Management, Resourcing,
