RESPONSIBILITIES
Specific Responsibilities include:
The Director, Implementation Services for Advisory (Risk) will be required to support the implementation of required changes to the Clients’ environment, including:
- Strategic policy framework settings, such as risk policies, procedures, governance and risk controls for merchant underwriting and onboarding
- Risk appetite definition and management, exposure calculations and periodic portfolio management
- Ongoing monitoring activities, including enhancements to monitoring practices for deposit monitoring, fraud monitoring, dormancy/delinquency, collections and chargeback monitoring
- Scheme compliance activities, leading and advising Clients on scheme compliance rules and requirements for merchant acquirers
- Fraud decisioning tools, owning the finalization and delivery of the Business Requirements Document (BRD) for any changes executed on fraud decisioning tools
Additional Responsibilities include:
- Understand client needs and present tailored solutions for managing the merchant risk ecosystem
- Create and iterate merchant risk management materials and presentations for various management and operational audiences
- Lead day-to-day operational reviews of the merchant portfolio; identify and implement responses to potential risks or threats
- Manage projects and programs effectively
- Maintain a deep understanding of the competitive environment for relevant solutions
- Leverage market insights to shape differentiated solutions
- Demonstrate executive presence in leading conversations with clients and internal senior leaders
- Communicate effectively across cross-functional stakeholders with varying levels of technical expertise
- Identify key stakeholders and processes; spot challenges and opportunities across the client organization
- Incentivize cross-functional teamwork by aligning objectives and incentives
- Foster strong working relationships through diplomacy and collaboration
- Lead, influence and coach client teams effectively
- Work Arrangement
- This is an in-office position. Employees in this role are expected to work primarily from the Client’s office, with the option to work from the company’s office one day per week, subject to business and Client needs.
REQUIREMENTS
- 12+ years’ experience in payments / merchant acquiring with strong expertise in merchant lifecycle risk management.
- Bachelor’s degree required; MBA preferred.
- Strong analytical, quantitative and client influence skills.
- Solid knowledge of fraud risk systems, acquiring technology and the payments competitive landscape.
- Entrepreneurial, collaborative and resilient; able to operate in ambiguity with a growth mindset.
- Willing to work primarily from the Client’s office (one day per week from company office, subject to business needs).
