KEY RESPONSIBILITIES:
Be responsible for leading overall store operations to achieve business objectives, drive sales growth, and deliver an exceptional customer experience. This role oversees sales performance, team leadership, merchandising, operational excellence, and cross-functional coordination to ensure the efficient and profitable operation of the store.
Sales & Business Performance
- Lead and manage daily store operations to achieve sales and profitability targets.
- Develop and execute sales strategies to maximize business performance.
- Monitor key business metrics, identify opportunities, and implement improvement initiatives.
- Ensure the store consistently meets operational and commercial objectives.
People Leadership
- Recruit, lead, coach, and develop a high-performing store team.
- Manage staffing, scheduling, and team performance to optimize productivity.
- Foster a collaborative, customer-centric, and high-performance culture.
- Conduct regular performance reviews and provide ongoing feedback and development.
Customer Experience
- Deliver an exceptional customer experience that reflects the brand’s service standards.
- Build strong customer relationships and promote customer loyalty.
- Resolve customer concerns professionally and efficiently to ensure customer satisfaction.
Store Operations
- Oversee merchandising, inventory management, logistics, and day-to-day operational activities.
- Ensure visual merchandising standards and store presentation are consistently maintained.
- Optimize operational processes to improve efficiency and business performance.
- Coordinate with internal departments and external partners to support store operations.
Reporting & Compliance
- Prepare regular sales, operational, and performance reports for management.
- Analyze business results and provide recommendations for continuous improvement.
- Ensure compliance with company policies, operational procedures, and relevant legal and regulatory requirements.
- Maintain a safe, secure, and compliant working environment.
Other Duties
- Undertake additional responsibilities and projects assigned by Management.
REQUIREMENTS:
- Bachelor’s degree or equivalent.
- Minimum 5 years of supervisory or management experience in retail, luxury retail, hospitality, customer service, or boutique operations.
- Proven leadership with a strong track record of driving sales performance and developing high-performing teams.
- Strong communication, interpersonal, analytical, and problem-solving skills with a customer-centric mindset.
- Commercially driven, adaptable, and able to thrive in a fast-paced retail environment.
- Proficient in Microsoft Office and retail POS systems.
- Fluent in English and Vietnamese.
- Experience in luxury or premium retail brands is an advantage.
