What to Do When Your Enterprise Digital Identity Account Hasn't Been Approved After July 1, 2025

Key takeaways

• Companies with unapproved digital identity accounts after July 1, 2025 can temporarily continue using existing electronic tax accounts to file returns, but must resolve the issue completely to avoid long-term disruptions
• The most common cause of rejected or pending applications is information mismatches between submitted data and records in the National Enterprise Registration Database
• Actively reviewing documents, updating accurate information, and submitting procedures early are key factors in ensuring business continuity
• Companies should contact digital identity management authorities directly when experiencing account activation issues or unclear rejection reasons

However, according to temporary guidance from tax authorities, if a company’s digital identity account has not been approved after July 1, 2025, the company can still fulfill tax obligations and conduct administrative transactions through existing electronic tax accounts until receiving an official digital identity account. The key is that companies must actively complete identity documentation and update information with tax authorities to minimize service disruption risks when the system fully transitions to digital identity usage.

Immediate temporary solutions and required steps

Given that many companies are facing unresolved digital identity account applications, implementing temporary solutions and addressing specific obstacles has become more urgent than ever.

1. Checking application status and root causes

The first and most critical step companies must take is clearly identifying why their enterprise digital identity account applications have not been approved. Understanding the root causes will help companies develop accurate and effective resolution strategies.

Most common causes:

Digital identity account information errors: Mismatches between submitted information and data in the National Enterprise Registration Database.

Digital identity account rejections: Applications not meeting validity requirements, missing necessary documents, or inaccurate legal representative information.

Digital identity and authentication management authorities will send specific notifications about rejection reasons or additional requirements through channels such as the VNeID application, SMS messages, or email addresses registered by companies.

Using current electronic tax accounts (short-term solution)

During the current transition period, especially for companies that have submitted digital identity registration applications and are awaiting approval from the relevant authorities, they can temporarily maintain use of existing electronic tax transaction accounts to fulfill tax filing obligations for current tax periods.

Important note: This is only a temporary emergency solution, not a long-term sustainable approach. Companies need to actively monitor application processing progress and contact the relevant authorities to speed up official digital identity account issuance.

Contacting and resolving common issues

When experiencing inability to activate digital identity accounts or unclear application rejections, companies need to actively contact:

• Digital identity and authentication management authorities
• Administrative Order Management Police Departments (Provincial/Municipal Police)

Required documentation:

• Enterprise registration certificates
• Legal representative identification documents
• Documentation proving digital identity registration application submission

Especially for various enterprise types with complex structures or foreign investor participation, document preparation may require attention to detail and deep understanding of legal regulations.

Resolving common issues causing account suspension or unusability

Understanding how to handle specific situations will help companies save time and ensure the smoothest possible digital identity completion process.

When digital identity accounts are rejected or report information errors

This is the most common issue companies face during digital identity registration, primarily stemming from data synchronization gaps between state management systems.

Primary causes:

• Information mismatches: Company names, tax codes, and headquarters addresses not matching current Enterprise Registration Certificates
  
• Unupdated changes: Companies have changed addresses or legal representatives but haven’t updated information with Departments of Planning and Investment
  
• Technical issues: Uploaded documents are blurry, missing pages, or in incorrect formats
  

3-step resolution approach:

1. Cross-reference: Review all submitted information against original Enterprise Registration Certificate copies to identify mismatches
   
2. Update source data: Work with Departments of Planning and Investment to update enterprise registration information, synchronizing the national database
   
3. Resubmit: Proceed with resubmitting applications on VNeID after data synchronization completion
   

When unable to activate approved digital identity accounts

This situation occurs when companies receive successful account issuance notifications but cannot activate digital identity accounts.

Common causes:

• Activation deadline missed: Missing the 7-day deadline from notification receipt, causing temporary account lockdown
• Authentication errors: Incorrect OTP entry due to registered phone numbers/emails no longer in use

Resolution methods:

If 7-day deadline exceeded → Contact Administrative Order Management Police Departments (Provincial/Municipal Police) directly to request account reopening.

If OTP reception errors → Verify messaging and email channels, ensuring accurate contact information.

For complex cases involving source data mismatches or legal representative issues, Talentnet’s digital identity support services will work with government agencies on behalf of companies, resolving obstacles and speeding up account issuance timelines.

How to avoid rejection and speed up activation processes

To avoid complex situations, companies need active approaches from the start. Properly implementing enterprise digital identity guidelines from initial steps will help avoid many unnecessary complications:

• Prepare accurate documentation: Ensure all submitted information matches 100% with current Enterprise Registration Certificates.
• Ensure personal VNeID accounts: Legal representatives must successfully activate digital identity accounts at personal level 2.
• Submit applications early: Complete procedures immediately to allow sufficient processing and error correction time, avoiding system overload at deadlines.

Unapproved digital identity account status after July 1, 2025 does not mean companies will face complete disruption of tax and administrative activities. However, this is only a temporary solution, and companies need active resolution to complete official procedures.

Long-term disruption after the transition period represents a real risk for all companies that haven’t completed digital identity processes. In increasingly strict regulatory environments, compliance services become more necessary than ever to ensure companies consistently meet all state management authority requirements.

Actively checking, resolving obstacles, and completing procedures immediately are necessary steps to ensure operational continuity and company legal compliance.